Returns & Exchange Policy
Every Arise creation is crafted with intention in Colombo. If your piece does not fit or meet your expectations, we offer a seamless 14-day exchange and store credit privilege.
14-Day Window
Initiate an exchange within 14 calendar days from the date your courier delivers your package.
Exchange Any Piece
Swap for any size, color, or alternative design from our active collection up to the total amount paid.
Store Credit
Prefer to wait for an upcoming drop? Receive 100% of your paid amount as store credit valid for 12 months.
1. Store Credit & Item Exchange (No Cash Refunds)
In alignment with luxury boutique and high-fashion production standards in Sri Lanka, Arise does not issue cash or bank refunds under any circumstance.
Instead, you are entitled to a 100% Value Exchange:
- Selecting a higher-priced piece: You simply settle the price difference upon delivery or via bank transfer.
- Selecting a lower-priced piece: The remaining balance will be immediately issued to your Arise Client Account as Store Credit.
- Store Credit: Valid for 1 year and redeemable on any current or future collection.
2. Condition & Eligibility Checklist
To maintain the highest standards of hygiene and luxury presentation for all patrons, items must satisfy the following criteria upon inspection at our Colombo Atelier:
3. Courier Logistics & Costs
Customer Size / Preference Exchanges: Return delivery to our Colombo Atelier is the customer's responsibility. You may send the package via any trackable domestic courier (e.g. PromptX, Domex, Koombiyo, Pronto) or bring it directly to our flagship space by appointment. The dispatch courier fee for the replacement item is standard LKR 450.
Defective, Damaged, or Incorrect Items: If you receive a piece with a manufacturing flaw or an incorrect size/color dispatched due to our error, Arise covers 100% of return courier pickup and re-delivery charges. Please notify our concierge within 48 hours of delivery with photographic evidence.
4. How to Initiate Your Exchange
- Contact the Concierge: Message our Client Support via WhatsApp at +94 71 139 9090 or email wear.ariseco@gmail.com.
- Provide Your Order Details: State your Order Number (e.g.
AR-2601), the item being returned, and the desired replacement size or product. - Send the Package: Upon approval, securely pack the garment and dispatch it to our Atelier address provided by the concierge.
- Inspection & Re-Dispatch: Once received, our atelier team will inspect the piece within 24–48 hours and dispatch your replacement parcel immediately.
Need an Exchange or Sizing Consultation?
Our Colombo Concierge is available daily from 9:00 AM – 8:00 PM via WhatsApp.